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All About Ordering

Typically we ship via USPS for the light stuff, and UPS/FedEx Ground for heavier shipments.

As we make every individual item from scratch and by hand, usually it takes us a few days to create all our orders and they usually ship within a week at the very latest. Add a few days for shipping at the most and you’ll be all set.

If it’s a rush order, please contact us and we’ll try to see what we can do to expedite things on our end.

As every single item is made on-demand and to order for each customer, unfortunately we can’t offer returns/exchanges for other reasons outside of order processing errors on our end. As a small business (unlike Amazon or huge brands), unfortunately we can’t afford to carry an inventory from which to swap out various sizes or styles.

This means, unfortunately we can’t accept returns for such reasons such as changing one’s mind, or apparel not fitting correctly. So, please be sure you contact us before ordering if you have any questions, especially when it comes to sizing. We’d be happy to help.

Meanwhile, if we dropped the ball on making up your order, please contact us immediately. Not only will you receive our deepest apologies, we’ll try to quickly rectify the issue as best as we can!

As international shipping unfortunately requires a lot of time-intensive paperwork on our end, we generally avoid shipping internationally.

However, we are certainly open to doing so if the demand is there, so please contact us for more information as we may be able to make some exceptions.

For the longest life, wash your garments inside out (the design inside). Although you probably don’t hang them out to dry, shoot for tumble dry low.

Don’t worry! The more you wear it, the design area will break in, soften, and show age over time – which is essential to any well-loved tee. Start wearing it and throw it into the wash.

Eventually you’ll get cool fading and/or cracking, which is actually a good thing as it gives it a genuine “vintage” look that’s difficult to authentically recreate.

Also, on some apparel you may notice some slight discoloration to high heat sometimes used in our process. Those should come out in the wash after a few cycles with standard detergent.

Custom Orders

Yes, we certainly take on custom design orders and specialize in small production runs.

With us, you’re basically hiring us to create art for you with our very own design aesthetic. But due to the extra time involved per the artistic, graphic design, and custom production processes, it’s going to cost significantly more than our standard designs.

So if you want to save money, you’re probably better off going the DIY route via larger companies as we simply can’t compete with them.

Again, just give us a shout via our contact us page and let us know what you have in mind. Usually we get back to people within a business day at the latest via email or phone.

That’s great! But here’s the scoop.

First off, we’re always open to suggestions. For over fifteen years, we’ve received countless new design proposals. But the unfortunate truth is usually we have to pass.

In this day and age, if you really think you’ve got a winning design idea on your hands, you’re better off going down the the DIY route.

Legally speaking, we always reserve the right to pass on design submissions for any number of various reasons. If we do produce your design, per standard industry practice, all design submissions become the property of the Black Diamond Group, LLC and we can’t credit you for your idea. Additionally, we can’t offer you free merchandise or compensation in the process.

So if you still want to see your idea in production, feel free to pass on your design suggestion. If we take it on as a custom order, you’ll be charged our custom design rate. If we incorporate it into our artwork catalog, you’ll only be charged our standard rate.

Again, just give us a shout via our contact us page and let us know what you have in mind. Usually we get back to people within a business day at the latest via email or phone.

Of course we do! We especially love working with brick-and-mortar boutiques and we’re proud to say that we’ve done so internationally over the years.

Again, just contact us as we’ll get you set up with a wholesale account.

That’s awesome. Give us a shout via our contact us page. Usually we get back to people within a business day at the latest via email or phone, and we’ll try to set something up with you.

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